IPAPI Process Management Framework
A consistent business approach. An education platform that supports all of your needs. The answer to the challenge of creating sustainable business success – under any market conditions. The IPAPI Process Management Framework.
Sometimes things shift — and we learn something new. We suddenly find the world is a different place, often a better place. When that happens those who desire success embrace the change. They learn, prepare and act. This is the key to success.
The IPAPI process management framework is a shift. It takes us to a different place, a place where we are once again the owners of our own destinies. It is the path to personal and business success that rewrites the rules of the game. Where improvement cycles are measured in days or weeks, customer value is created in everything we do, and agile adaptation (change) to market realities is the status quo.
For Individuals |
What is Available |
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Our open courses and online training give you the knowledge and skill to reduce costs, increase revenues and enhance customer satisfaction. We approach these challenges from the perspective of process and deliver on the promise through the techniques of optimization, alignment and innovation. Membership in IPAPI |
Framework levels available:
- Learn more about open courses Online training - Learn more about online training - Online training is now a membership benefit! Community Membership - Learn more about membership - Join IPAPI today and being building your process skills immediately. |
For Businesses |
What is Available |
We help businesses be successful. Our onsite training programs offer exceptional value. We work with our clients to tailor a program that meets their needs, working to minimize cost while maximizing value. From tactical improvement goals to strategic value creation our programs are there to ensure your success. From addressing specific targets to enterprise-wide delivery of stakeholder success, we are the one organization that can lead you in making the shift. |
Framework levels available:
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For Government |
What is AvailableNon-commercial focus |
We help governments dramatically increase the value and delivery of the services they provide. The people governments serve are their customers. Our onsite training for government organizations fundamentally changes what they do and how they do it. The result? Dramatically improved “customer” satisfaction at a fraction of the cost current services incur. If you truly desire to serve the people, to offer more than you ever have for less, to expand service without increasing cost then our programs are exactly what you need. |
Framework levels available:
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Information about our programs, our difference, and our thought leadership are available for download here:
IPAPI Process Management Framework |
Specific Framework Level Overviews |
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Executive Briefs |
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| Cost Reduction |
Enterprise Process Management
Enterprise Process Management – Creating Uniformity of Purpose |
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Bottom Line Improvement
Improvement that hits the Bottom Line: Increasing Revenue in a Customer Driven Economy |
Business Center of Excellence |
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Customer Satisfaction
Creating and Delivering Customer Satisfaction in the 21st Century |
Case In Point |
Framework
The IPAPI Process Management Framework is delivered through five (5) levels of skill development and competency. These five levels are:
Certified Process Expert
Title: Certified Process Expert (CPE)Programs: Community contribution, peer review
Certification criteria: Case study assessment by Certified Coach
- CPP - Certified Process Professional in good standing
- CPM - Certified Process Manager in good standing
- CPD - Certified Process Director in good standing
- Contribution to community
- Peer review
Certified Process Manager
Title: Certified Process Manager (CPM)Programs: 2 day training course
Certification criteria: Case study assessment by Certified Coach
- ENTERPRISE ARCHITECTURE - Creating goals explicitly linked to success and drive uniformity of purpose behind those goals
- PROCESS STRATEGY - Process strategy for customer retention, relationship expansion, and market share growth.
- PROCESS MANAGEMENT - Using organizational health measures, protecting process gains, and promoting organizational behaviors that support goals.
Certified Process Director
Title: Certified Process Director (CPD)Programs: 2 day training course
Certification criteria: Case study assessment by Certified Coach
- CENTER OF EXCELLENCE - Developing the process Center of Excellence.
- PROCESS CULTURE - Fostering process culture and managing its growth across the enterprise.
- PROGRAM MANAGEMENT - Managing the enterprise process program.
- STRATEGIC PLANNING - Using strategic planning for developing the enterprise strategic road map.
Certified Practitioner+
Title: Certified Practitioner+ (one or more of CP+O, CP+A, CP+I)Programs: 1 day workshops | online (three workshops/modules)
Certification criteria: Case study assessment by Certified Coach
- OPTIMIZATION - Analyze, assess, and identify actions that will eliminate Causes of Work and Process Points of Failure for any process.
- ALIGNMENT - Model and capture customer experience/desired outcome. Analyze, assess, and identify actions that Align + Optimize process.
- INNOVATION - Innovate on customer process to create the Process Innovation Landscape for strategic planning and value creation.
Certified Process Professional
Title: Certified Process Professional (CPP)Programs: 3 day training course | Online | All three CP+ Programs
Certification criteria: Case study assessment by Certified Coach
- OPTIMIZATION - Analyze, assess, and identify actions that will eliminate Causes of Work and Process Points of Failure for any process.
- ALIGNMENT - Model and capture customer experience/desired outcome. Analyze, assess, and identify actions that Align + Optimize process.
- INNOVATION - Innovate on customer process to create the Process Innovation Landscape for strategic planning and value creation.
History
This is the first framework to incorporate the concepts of Moments of Truth and Customer Value Chains as articulated by Richard Normann and CEM (Customer Expectation Management) developed by Terry Schurter into a comprehensive approach to achieving organizational success.
The framework draws from a number of other insights from exemplary people including Dr. Joseph M. Juran (quality as fitness of use), Dr. W. Edwards Deming (white space, break points), Leonardo da Vinci (simplicity is the ultimate sophistication), Albert Einstein (make everything as simple as possible but no simpler), Jan Carlzon (SAS turnaround and subsequent Moments of Truth book). In addition, the techniques in the program are heavily influenced by our research on how a number of companies achieved specifics successes like: Sir Richard Branson and the Virgin companies, Bruce T. Halle of Discount Tire, Steve Jobs and Apple, State Farm Insurance, Federal Express (FedEx), Zara (Inditex), Best Buy and Amazon to name a few.
Grown from a desire to succeed, fueled by the wisdom of great people, improved from the lessons we have learned from exceptional companies and “polished” by practice – the IPAPI process management framework offers the path to success for anyone that chooses to follow it.
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