Terry Schurter

Brief description:
Director Product Strategy Global360,
Board of Advisors International Process and Performance Institute

Location: Texas Metroplex, Dallas

Website: http://www.global360.com

About me

I am Director, Product Strategy with Global360 and on the Board of Advisors of the International Process and Performance Institute. Previously I was CEO of Bennu Group, Research Director for Process with Bloor Research and CIO of the BPM Group. I am an internationally recognized thought leader in Business Process/Performance Management, Customer Expectation Management and the use of technologies supporting process management.

I have co-founded and served as an executive officer for multiple technology startups, have won international awards for Thought Leadership (Global Thought Leadership Award 2007) and Engineering Excellence (George Westinghouse Signature of Excellence Awards – 1990;1991) and am the author of several patents and several books including my latest book;  Customer Expectation Management - Success without Exception.